Frequently Asked Questions
To report an issue with the Swap Centre please email us here:
Why won't my
account let me use the swap centre?
Have you registered with Change Checker in the past two
Yes - When you first start using the Swap Centre, for security
reasons you will find that your account is temporarily restricted
to a certain number of Swap Requests which you can make or receive
in one day. As you begin to use the Swap Centre more frequently you
will find this restriction eased.
Apologies for the inconvenience caused but this is one of our
safety precautions we put in place to prevent against fraudulent
No - please contact us directly
confirming your username and email address and our IT department
will look into this for you
have sent a coin to a swapper but not received one in
We're sorry to hear your swap has not been successful. Please contact us directly confirming the
swapper's username and as many details as possible; such as proof
of postage, dates and email correspondence.
We intend Change Checker to be a fun site for all to use and we
won't stand for people abusing it in this way and spoiling it for
everyone else. As we do not police the site we have a list of safe
swap rules that we insist users follow - see the Safe
Swapping Rules here.
Failure to abide by the Safe Swapping Rules can result in access
being barred from the Swap functionality of changechecker.org.
We hope this incident has not deterred you from using the swap
centre and apologies for the inconvenience this user has caused.
Please do let us know if you come across any other users abusing
the site. [Back to top]
received an envelope with no coin in it
We're sorry to hear your swap has not been successful. It sounds
like the coin has either fallen out during despatch or it has been
taken. We suggest that you contact the swapper to let them know
what has happened and see if you can come to an agreement. You
should also contact the postage service used to see if you or the
swapper can claim back using the proof of postage.
As we do not police the site we insist that all swappers should
'Safely and securely wrap your coin(s) and obtain proof of posting
from the Post Office when sending off your coin(s).' Full Safe Swap
rules can be found
[Back to top]
How do I
change my address?
For security reasons, you are unable to update your address
yourself. To change your address, please contact us directly
with your username and new address details, and we will update your
account accordingly. [Back to top]
I believe somebody is
We take allegations of fraudulent activity very seriously and we
will not tolerate users abusing the site. We intend Change Checker
to be a fun site for all to use so if you have any concerns that a
user is acting fraudulently or not abiding by the safe swap rules,
please contact us directly confirming
the swapper's username and as much detail as possible so we can ban
the user from accessing the site.
We insist all users of the Change Checker Swap Centre to abide
by the Safe Swap rules which can be found here.
[Back to top]
Where can I
download your App?
Although we don't actually have an app that you can download
from the app store, our site is mobile ready so the web page you
open will display like an app. You can also add the web app to your
homepage so you can access Change Checker quickly and
easily. [Back to top]
cannot log in to my account
If you have forgotten your username or password you can request to reset your login
details. You will be prompted to enter the email address
registered to your account which is where the email to reset your
details will be sent. Please also check the junk/ spam inbox on
your email account.
If you are still unable to access your account once you have
tried the above, please contact us
directly confirming your username, email address and a short
summary of problems you are encountering. Screen shots are also
very helpful and will allow us to find a solution to the problem
much quicker. [Back to top]
How do I
change my email address?
To amend the email address on your Change Checker Account, you
will need to access the
settings on your profile. To do this, you need to go to account settings by
clicking your username in the top right, type over the existing
email address with the new one and click update. [Back to top]
I think I have
found an error on my coin
If you think you may have found a mistake on your coin you
should first evaluate whether it is a mis-strike or a genuine
The striking process is never fully exempt from human error and
sometimes a coin can become mis-aligned during the striking process
or debris/dirt blocking dies can have an effect on the coin making
it a mis-strike. Whilst such mis-strikes are relatively unusual and
can be numismatically interesting, these variances in a small
number of coins are due to the sheer volumes of coins being struck
at one time.
Genuine errors on the other hand, such as the undated 20p and
'silver' 2p are extremely rare.
If you think you've found a genuine error, please email a photograph of
the coin with a short description of what you believe to be the
error and we will happily take a look at it for you. [Back to top]
How much is my
It is hard to accurately value a coin as it is dependent on the
condition and whether or not a collector needs it for their
collection. The Change Checker Web App and
blog gives you
some background information and the mintage figures for the coin to
give you a better understanding. You may also find the
Scarcity Index helpful in determining how much your coin may be
worth. Remember, generally speaking, the rarer the coin the more it
is worth. [Back to top]
Can I sell you
Yes, we sometimes buy coins through our
Seller's Portal on The Westminster Collection site. To see
which coins we are currently buying
[Back to top]
How rare is my
You can find out the rarity of your coin by having a look at our
Scarcity Indexes. You can also check the mintage figure for
every UK commemorative coin to see how many there are in
circulation here. [Back to top]